Community Management Software for UAE Communities
Proxima helps UAE residential and master community teams run one intake for resident issues, keep shared assets maintained and show what was done — without rebuilding the picture from messages, calls and spreadsheets.
The daily reality in community operations
- Complaints arriving through WhatsApp, email, phone and the front desk
- No shared view of what is open, late or repeatedly reported
- Residents chasing updates because status is not visible anywhere
- Shared assets maintained on routines nobody can easily verify
- Several service providers reporting in different formats
- Community reporting rebuilt by hand for every management meeting
One intake, one status, one record of what was done
Proxima is designed to give community teams a single operating view across cases, shared assets and service providers, so responses are consistent and the history stays with the community.
- Every case logged with a category, owner, priority and response target
- Repeat issues visible so the underlying cause can be addressed
- Shared assets and common areas maintained on planned routines
- Provider work recorded against the community it was delivered in
Capabilities for community teams
Complaints & requests
One intake for resident and tenant issues with ownership and response timers.
SLA tracking
Priorities and targets visible before a case becomes an escalation.
Shared asset maintenance
Pools, lifts, landscaping, gates and common plant on planned routines.
Service providers
Cleaning, security and maintenance contracts tracked against delivered work.
Multi-community structure
Communities, sub-communities and buildings modelled with rollup views.
Reporting
Live operational views for community managers and developers.
Who this is for
- Community managers responsible for resident experience and shared areas
- Master community teams overseeing several sub-communities
- Developers handing over and operating new communities
- Front-desk and helpdesk teams logging resident requests
- Service providers delivering community contracts
From request to resolution
- Step 1
Log
Capture the request once, with category, location and priority.
- Step 2
Assign
Give it an owner and a response target in the same queue as planned work.
- Step 3
Resolve
Record what was done, by whom, with evidence attached to the case.
- Step 4
Learn
Review repeat issues and provider performance to prevent the same case returning.
What community teams gain
- Fewer cases lost between channels and shifts
- Consistent responses that can be shown to owners and boards
- Shared assets maintained on a plan rather than on complaint
- Clearer picture of which issues keep coming back and why
- Provider conversations based on recorded delivery
Common questions
How does Proxima handle resident complaints?
Requests arriving by different channels can be logged into one intake with a priority, an owner and a response timer, so nothing depends on someone remembering a message thread.
Can we track SLAs for different case types?
Cases can carry priorities and response expectations so the team can see what is approaching or past its target before a resident has to chase it.
Does it work across a master community with sub-communities?
Yes. Locations can be structured by community, sub-community, building and shared area, so each site keeps its detail while management keeps a consolidated view.
How are shared assets like pools, lifts and landscaping handled?
Shared assets sit in the same register as building plant, with planned maintenance, service history and documents attached to each one.
Can residents see progress?
Proxima is built so community teams have a single status view to communicate from. Any resident-facing communication is set up to match how the community already communicates.
What about vendor performance across a community?
Cleaning, landscaping, security and maintenance providers can be tracked against the work they delivered, which makes renewal conversations easier to evidence.
Walk us through your community operation
Book a walkthrough and we will show how Proxima can fit your portfolio, your team structure and your reporting needs.